WhatsApp Upsells
WhatsApp Upsells
Use WhatsApp upsells to suggest relevant add-ons inside WhatsApp ordering and increase average order value without changing the customer experience.
Pi-Square can suggest relevant add-on products to customers during WhatsApp ordering. The customer continues to chat and place orders the same way, while Pi-Square suggests items that may fit the order and increase average order value.
What this helps with
- Increase average order value by encouraging add-on purchases during WhatsApp orders.
- Keep the current customer ordering experience unchanged.
- Use AI to suggest products from the item list you control.
- Improve engagement without asking customers to download another app.
How it works
You need to integrate your WhatsApp Business with Pi-Square. Once you do that
- You add items to be recommended in Pi-Square app.
- A customer sends an order request on WhatsApp.
- Pi-Square reads the order context and recommends relevant items on your behalf.
- The customer can reply in the same WhatsApp chat to add recommended items.
- Your existing order flow continues without any change for the customer.
Seller control
You stay in control of the recommendation list. Only eligible items from your configured catalog or item list are used for recommendations.
How this fits WhatsApp link mode
You only need to manage items for upsell. There is no need to upload your entire catalog as customers cannot see your catalog in WhatsApp link mode.
You can use WhatsApp upsell with any link mode, just that it is easier to start with WhatsApp link mode as it requires minimal work on your part.
When to use it
This is useful for grocery stores, bakeries, food sellers, home businesses, D2C brands, and other WhatsApp-first sellers where customers often buy complementary items together.