Terms & Conditions

Terms & Conditions

Terms and conditions for Pi-Square.

Effective Date: 01 November 2024

Ecomora Technologies Private Limited operates Pi-Square (hereafter referred to as “the Service”), software that helps businesses create their own e-commerce website, catalog, booking page, or commerce link. Pi-Square is not a marketplace and is not a party to transactions between a business and its customers.

1. Definitions

• Service: Pi-Square and its associated websites and mobile application operated by Ecomora Technologies Private Limited.
• Customer: Individuals engaging with a business through a Pi-Square powered website, catalog, booking page, or commerce link.
• Business Owner: Individuals or entities using Pi-Square to present and manage their own goods, services, bookings, or other commercial offerings.

2. General Terms

• By using the Service, customers and business owners agree to conduct transactions in accordance with Indian laws.
• Users are expected to adhere to fair practices and maintain mutual respect while using the Service.

3. Business Owner Obligations

1. Legality of offerings

• Business owners may only offer goods or services permitted under Indian law.

2. Service fulfillment

• Business owners must ensure timely and acceptable delivery or performance of their goods or services.

3. Replacement, refund, and cancellation In case of damaged goods or unfulfilled services, the business owner must offer a replacement, refund, or resolve the issue to the customer’s satisfaction.

• Business owners cannot charge customers for damages caused during delivery or service execution.

• Business owners have the discretion to honor any order cancellation request. Upon cancellation they need to refund any money paid by the customer.

• In cases where business owners need to refund any customer payment, they should process the refund the payment within 7 days of return or cancellation.

• Business owners can set their own replacement, refund and cancellation policies, as long as they are more favorable to customers than above mentioned points.

4. Clear communication

• Business owners must transparently outline terms, including payment, refund, cancellation, and return policies.

• Accurate descriptions of offerings, including specifications, guarantees, or warranties, must be provided.

5. Fair practices

Business owners must:

• Provide truthful listings and fulfill orders as promised.

• Avoid offering counterfeit or prohibited goods or services.

• Treat customers respectfully and address inquiries or disputes promptly.

4. Customer Obligations

1. Informed decisions

Customers must review all terms, policies, and descriptions before engaging with a business owner.

2. Timely payments

Customers are required to pay promptly per the terms set by the business owner.

3. No malicious disputes

Customers must not raise false disputes or attempt to withhold legitimate payments.

4. Accurate information

Delivery details and other information provided by customers must be accurate and up to date.

5. Respectful communication

Customers must maintain respectful and professional conduct while interacting with business owners.

6. Inspection and reporting issues

Customers should inspect goods or services upon receipt and immediately notify the business owner of any issues with supporting evidence.

5. Service Role and Liability

• The Service provides software tools for business-owned commerce workflows but does not guarantee the quality, legality, or fulfillment of goods or services offered by a business.
• Pi-Square is not liable for any financial or material loss incurred during transactions between a business and its customers.

6. Service Rights

1. Modifications and updates

Pi-Square reserves the right to update features, tools, and services for better functionality and compliance.

2. Service availability

Access to the Service may be temporarily suspended for maintenance or updates, with prior notification where feasible.

3. Platform monitoring

The Platform may monitor activities for compliance but is not obligated to oversee all transactions.

4. Fees

The Platform may introduce or revise fees for its services with prior communication.

7. Enforcement and Penalties

1. Prohibited activities

Engaging in illegal or unfair practices may result in account suspension or permanent bans.

2. Account termination

The Platform reserves the right to restrict or remove accounts violating these terms.

8. Dispute Resolution

• Customers and business owners are encouraged to resolve disputes directly.

• The Platform may assist in mediation but is not obligated to provide resolutions.

9. Modifications to these Terms & Conditions

Pi-Square reserves the right to update these terms. Continued use of the Service after notification of changes constitutes acceptance.

10. Governing Law

These terms and conditions are governed by Indian law, and disputes shall be resolved under the jurisdiction of Indian courts.

For questions or concerns, contact support@pi-square.ai.