Privacy Policy

Privacy Policy

Privacy policy for pi-square.

Effective Date: 01 November 2024

This Privacy Policy outlines how Ecomora Technologies Private Limited, operating the platform pi-square (the “Platform”), collects, uses, discloses, and protects your personal information. By using the Platform, you explicitly consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

This Privacy Policy is subject to change at any time without prior notice. You are advised to review it periodically for updates.

1. Collection of Personal Information

When you use the Platform, pi-square collects and stores personal information provided by you to offer a safe, efficient, and customized experience. The information collected includes:

Mandatory registration

Users must register using their name and phone number to transact or communicate with a business on the Platform.

Behavioral and transactional data

pi-square may track your interactions on the Platform, such as browsing behavior, purchases, or engagements with business owners.

Additional information

Depending on your usage, pi-square may collect real-time location data, device information, and preferences to enhance your experience.

Feedback and communications

Information shared via message boards, chat rooms, or feedback forms may be retained to resolve disputes, improve services, and provide support.

Business owners

Additional information, such as business details or tax information, may be collected as required by law or for compliance purposes.

2. Use of Your Information

Your personal information is used to:

• Deliver services requested, such as purchasing goods, booking services, or connecting with business owners.
• Resolve disputes, troubleshoot issues, and enhance the user experience.
• Customize the Platform for personalized content, targeted advertising, and improved functionality.
• Ensure compliance with laws, prevent fraud, and enhance security.
• Administer surveys, promotions, or other activities to engage users.

pi-square may also use your IP address to diagnose server issues, administer the Platform, and gather demographic insights.

3. Sharing of Personal Information

pi-square may share your personal information under the following circumstances:

Legal obligations

• To comply with subpoenas, court orders, or other legal processes
• To law enforcement or regulatory authorities to protect rights, property, or public safety.

Third-party services

• Certain services, such as OTP verification or payment processing, require sharing limited information with third-party providers. These providers must adhere to this Privacy Policy.

Mergers or acquisitions

• In the event of a merger, acquisition, or reorganization, your information may be transferred to the new entity, which will adhere to this Privacy Policy.

Business owners

• If you are a customer, your personal information may be shared with the business owners you interact with to facilitate transactions or resolve disputes.

4. Security Measures

The Platform employs security measures to protect your personal information from unauthorized access, misuse, or alteration:

• Secure channels are used for accessing and updating account information.
• Best practices and industry standards are followed for data storage and processing.

However, while we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

5. Request to Delete Personal Information

You can request deletion of your personal information by contacting support@pi-square.ai.

Here are the steps we will follow for deletion:

1. Verify that no pending payments exist.
2. Disable online orders for your business, if you are a business owner.
3. Monitor customer communications for 90 days to ensure no unresolved issues remain.
4. On the 91st day, if no pending issues are identified, all business data and your user account will be deleted.

Personal information shared with other users may be retained as necessary for record-keeping or legal compliance.

6. Your Consent

By using the Platform, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

If pi-square updates this Privacy Policy, the revised version will be posted on this page. Continued use of the Platform constitutes acceptance of the updated policy.

7. Further Questions

For any questions or concerns regarding this policy, contact support@pi-square.ai.